Mobile Branch

VeriSign SSL (Secure Socket Layer) certification methods are used in Vakıf Katılım Mobile Branch. In addition, the application is signed with VeriSign.

Your Mobile Branch transaction limits are defined to be the same as the standard Internet Branch limits when you use it for the first time. Specific to the Mobile Branch, you can reduce your transaction limit through our Customer Communication Center or our Branch.

Beware of fraudulent activities.

Pay attention to the e-mail addresses allegedly sent from Vakıf Katılım Bankası. Fraudsters may contact you via fake e-mail and request your identity information, password, pin, password and similar confidential information. Vakıf Katılım Bankası sends e-mails for informational purposes only and does not request any information from you via e-mail. In such a case, immediately inform the Customer Communication Center at 0850 202 1 202.

Do not use your personal information as a password.

When determining your passwords, you should pay attention to the following rules:

• Your password should consist of 6 digits and numbers only.
• Your password should not start with 0.
• Same 3 digits such as 111*** should not be used side by side in the password.
• 5 consecutive numbers such as 12345* should not be used side by side in the password.
• Consecutive numbers such as 123456, 3 identical double blocks such as 121212, and 2 identical triple blocks such as 123123 should not be used in the password.
• The last 4 digits or the first 4 digits should not contain the year of birth.
• It should not contain the first 6 digits or the last 6 digits of the customer number.
• It should not contain the first 6 digits or the last 6 digits of the TR identity number.
• New Password should not be the same as your last 3 passwords.

After the temporary password is provided, you will be asked to change your password when you first log into the channel.

Your passwords should be renewed at most every 6 months.

The password is locked after 4 repeated unsuccessful login attempts.

Do not use your personal information and easily guessable numbers such as date of birth in the password. Use complex passwords.

When you forget your password, you can only renew your password from Internet Branch, Mobile Branch and Telephone Banking with your debit or credit card. If you do not have your card, you must pick it up from our nearest branch.

Do not store your Mobile Branch information on your mobile phone, wallet, computer or anywhere in writing in a way that it can be easily accessed and captured by someone else.

To access the Internet Branch, first log in with the customer number and password. Then, the security image you set during the first activation is verified. On the next screen, if you have a Mobile Branch activation, a "mobile confirmation" will be sent to your activated mobile device. If you do not have a Mobile Branch activation, you will be asked to enter a one-time password sent to your mobile phone registered in the system.

Make sure that the application you have downloaded from the application markets is signed by Vakıf Katılım Bankası.

Protect your mobile phone against viruses and similar programs. Make sure that antivirus programs are installed and up to date.

We recommend that you use a phone unlock password or key lock so that your mobile phone cannot be used by anyone other than you.

Some applications that you download to your smartphone can access SMS, phone book, some areas on the SIM card and many places without your knowledge. Please be careful about such situations when downloading applications to your smartphone.

For your security, the Mobile Branch application terminates your login if no active transactions are made within 600 seconds. Do not leave your phone where others can access it while the application is open.

With the Regulation on Banks' Information Systems and Electronic Banking Services, which entered into force on 1 January 2021, on our digital channels;

Our individual customers will be able to obtain their first passwords through digital channels or from our branches, while our corporate customers will be able to obtain their first password only from our branches.

A single 6-digit password consisting of only numbers will be used for Internet Branch, Mobile Branch and Telephone Banking logins.

If you do not have a 6-digit SINGLE PASSWORD and a Vakıf Katılım card, only information retrieval and lost/stolen transactions will be able to be made through Telephone Banking.

When you forget your password, you will be able to renew your password only with your debit or credit card from Internet Branch, Mobile Branch and Telephone Banking. If you do not have your card, you must pick it up from our nearest branch.

If you are a Mobile Branch user, you can log in to Internet Branch and Telephone Banking with Mobile Approval and quickly approve your transactions. If you are not a Mobile Branch user, you can perform your transactions with the SMS Verification Code.

You can perform SIM Card Unblocking at Internet Branch, Telephone Banking or our nearest branch.