Become Vakıf Katılım's Customer Through Video Call

Anyone who has completed the age of 18 and received new TR identity card can become Vakıf Katılım’s customer.

Anyone over the age of 18 with a new-style Turkish ID card can become a customer via video call.

You need a new-type ID card to open an account via video call.

You cannot open an account through video call by using your passport or driving license. To open account, you need to have your new TR identity card with you.

You can open a bank account even with a phone that lacks NFC. After the video call, you can activate your account by transferring at least 1 TRY from another bank account in your name.

For now, you can open your account through video call between the hours of 08.30 - 23.45 during weekdays.

You can make your application using all kinds of smart phones regardless of NFC feature.

Having a new-type ID card is sufficient. If our customers with disabilities need assistance from a third party during the video call process, they must also have their disability certificate on hand.

Yes, you can become Vakıf Katılım’s customer at any place you desire by using a smart phone without NFC feature as well.

You can download our mobile application and make your application by clicking “Become Our Customer” button.

If you completed the process using an NFC-enabled device, you can use your account after approving the agreements. Customers who complete the process using a non-NFC device can use their account after making a transfer of at least 1 TRY from a different bank account, in addition to approving the agreements.

You can unblock your SIM from the Unblock SIM menu on our Internet branch login page, our Customer Communication Center or our branches.

You can click “Become Customer” button again to proceed with the remote account opening process.

You must place the chip on the back of your ID against your phone’s NFC area. The location of the NFC area may vary depending on the device’s brand and model.

You need to be in a well-illuminated environment where your face and identity card can be clearly seen.

If your phone has NFC functionality, make sure the NFC feature is enabled in your phone settings. If you cannot verify your ID via NFC, you can still continue with the account opening process.

Individuals under 18 can only open an account by visiting a branch with their legal guardian.

If you perform transactions using a smart phone with NFC feature, you can check whether NFC feature is enabled or not from “Settings” menu. You can become Vakıf Katılım’s customer by using a smart phone without NFC feature as well.

If you have successfully completed the process with a device with NFC feature, you can login to Vakıf Katılım’s Mobile Branch application within 36 hours by using the temporary password that we will send to you as SMS. If you have successfully completed the video call with a device without NFC feature, you need to send money to the IBAN number which is sent to your mobile phone as SMS from an account opened in your name at another bank in order to activate your account. Your temporary digital banking password will be sent as SMS to your mobile phone and then you can access to your account using Vakıf Katılım’s Mobile Branch application.

You can continue to receive services through our digital channels and branches.

You can join a video call between 8:30 AM and 11:45 PM.

If your connection is lost, you can rejoin the video call.

You can receive service from the branch that you select during remote account opening process or from any Vakıf Katılım Branch.