Customer Communication Center

Conditions

• In the security steps, your information registered in our Bank is verified. Therefore, make sure that your information is up to date. If your information is not up to date, please update it via our Branch.

Risk

• Do not share your customer number and password that you use in Customer Communication Center transactions with anyone.
• Do not choose the date of birth, phone number or successive information as a Mobile password so that it can be easily accessed by someone else.
• Do not write your password anywhere, do not save it on a computer or browser.
• Enter your password, which you will use when receiving service through the Customer Communication Center, by simply dialing it into the phone. If your passwords are requested verbally or in writing, do not give any information, and terminate your conversations immediately and inform our Bank about the issue.
• No one other than you, not even your Vakıf Katılım Customer Representative, can know your telephone banking password, which ensures the confidentiality and security of your transactions.
• If you are going to make calls from other people's phones or from devices in public areas, dial the number you are calling yourself and make sure you dial the number correctly. Please note that the passwords of the transactions you have dialed are not stored in the phone's memory after the conversations you have made.
• All conversations you have with the customer representative are recorded and securely stored for security reasons.
• Our bank never calls you and asks for your password. It does not want your security information to be shared verbally or in writing via e-mail or SMS message.

Exceptional Circumstances 

• In Telephone Banking, only our individual person customers are served. Telephone Banking is not provided by letter of attorney. Accounts with letter of attorney can receive services from our branches.
• In addition, our customers under the age of 18 cannot be provided with Telephone Banking services.
• Our customers who want to open an account in our Bank for the first time can start a transaction via video call by providing remote access from our branches or via our mobile application with the option to Become Customer.