Quality Policy

Drawing strength from its endowment tradition, our Institution aims to ensure the development and growth of participatory banking and effectively and efficiently implements its quality management system.

To this end:

• Vakıf Katılım aims to maintain the highest level of customer satisfaction in all products and services it offers to its customers and stakeholders,
• We record customer complaints and resolve them as quickly as possible.
• We provide the necessary infrastructure to deliver uninterrupted and timely services to our customers,
• Continuously improve the ISO 9001 Quality Management System with the participation of our employees,
• We comply with all legal and regulatory requirements applicable to banking activities,
• We commit to producing digital solutions by following technological and sectoral developments, and we declare this as our quality policy.