Our bank, which aims to ensure the development and growth of participatory banking with the strength we derive from our foundation tradition, aims to certify the quality of the Customer Communication Center in order to ensure customer satisfaction, which is one of our core values.
To this end, we have established the following principles and procedures as our Customer Contact Center Policy.
- Providing the necessary infrastructure to ensure that our Customer Contact Center provides uninterrupted and timely service 24/7.
- Carrying out our activities with the aim of creating appropriate workforce planning at our Customer Contact Center, measuring and evaluating efficiency, and continuously developing and improving,
- Demonstrating a proactive approach focused on customer satisfaction in our interactions, creating an innovative perspective to meet our customers' expectations at the highest level,
- Ensuring employee satisfaction and preparing an education and development environment where they can continuously improve their personal and professional knowledge and skills,
- Providing services within the framework of quality standards, prioritizing the data privacy of our customers,
- Ensuring the continuity of the ISO 18295 Customer Contact Center Management System with the participation of our employees,
- Producing digital solutions by following technological and sectoral developments with a competitive and innovative approach,
